Refund Policy

1. Service Nature

Since our services involve digital assessments and counseling, refunds are limited.

2. Refund Eligibility

Refunds may be granted if:

• Payment was made but service was not delivered
• Technical errors prevented access to purchased services
• Duplicate payment occurred

3. Non-Refundable Situations

Refunds will not be provided if:

• Assessment or counseling service is already completed
• User dissatisfaction due to personal expectations
• Incorrect information was provided by the user

4. Refund Request Process

Users must submit refund requests within 7 days of purchase by contacting:
📧 vertexcareertimes@gmail.com

5. Processing Time

Approved refunds will be credited within 7–10 working days through the original payment method.